Kevin Liwag

Cognizant  ·  Greater Seattle Area, Remote

• Architected and delivered iShip's first greenfield Angular application — a rates and services display tool serving 5,000+ UPS Store locations — developed mock-first with shared component tokens and a full test suite (114 Jest unit tests, 17 Playwright e2e)
• Designed and delivered a modernized declared value entry system (Angular + XState) replacing a 20-year legacy workflow across four coordinated repositories; extended with full telemetry event coverage wired through the state machine and legacy client layers
• Designed and built an engineering knowledge base — 20+ runbooks, architectural docs, and dev lane guides serving 40+ team members across engineering, QA, PM, and operations
• Designed an Azure DevOps MCP server integration enabling agents to manage work items, attach CI/CD artifacts, and update state directly within the development workflow
• Reduced Copilot CLI cold-start token consumption by ~36% through targeted MCP configuration; created custom agent skills to govern repeatable delivery workflows

iShip, Inc.  ·  Bellevue, WA (Hybrid)

• Promoted to SE II; retained full ownership of retail returns, customer communication, and store-administration tooling through the Cognizant transition

iShip, Inc.  ·  Bellevue, WA (Hybrid)

• Designed and delivered solutions across five distinct retail systems — shipping, returns processing, customer communication, store administration, and Amazon returns management — supporting 5,000+ UPS Store locations on a hybrid of legacy and modern Angular/TypeScript stacks
• Led phases 5 and 6 of a multi-phase TypeScript conversion across the retail platform codebase, improving type safety and enabling faster cross-functional development on shared surfaces
• Integrated Happy Returns into the Amazon returns management system, enabling associates to process third-party drop-offs alongside standard Amazon returns in a unified in-store workflow
• Redesigned the UPS Mobile drop-off workflow: introduced customer profiles and simplified the end-to-end associate experience across tens of thousands of daily drop-offs
• Built a three-plus-year AI practice starting with GitHub Copilot (~2021) — evolving through prompt engineering and MCP infrastructure into agentic workflows that accelerate the full delivery cycle from defect triage to release

UPS — Industrial Engineering / End User Development  ·  Seattle, WA

• Built and maintained front-end reporting tools for the Industrial Engineering team, processing millions of SQL rows daily to surface volume matrices, Early AM tracking reports, and logistics dashboards for management decision-making
• Led GEAR end-to-end as sole UI/UX designer and front-end developer — a Vue.js IE planning and operations tool scoped from requirements through production deployment and iterative support; mentored a junior developer through the full development lifecycle
• Resolved 79 production bugs and delivered 4 major features (Morning Report, Admin, Non-Consecutive Dates, Dashboard PoC) while leading a codebase refactor to improve long-term maintainability
• Maintained and migrated a suite of 5+ reporting tools from ColdFusion to Vue.js; delivered the team's first mobile-compatible tool under a high-priority deadline with mid-stream requirement changes

UPS — Technical Support Group  ·  Seattle, WA

• Provided on-site technical support for 100+ UPS business customers with active shipping contracts — installing and configuring WorldShip hardware, server, and client environments across the Pacific Northwest district
• Conducted one-on-one needs assessments to understand customer shipping requirements, recommended appropriate UPS tools and services, and implemented solutions on-site